Subject: New Reply Received - Wrong information in online shopping
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 10:53:50 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Wrong information in online shopping  Ticket comment <div dir="auto">Dear,<div dir="auto">Shirt is unpacked and only 2 tagged is attached so kindly confirm this will be return because packing material is available for this shirt </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 2 Jul 2021, 13:43 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Imam,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We are really sorry to hear that you have received the item with the wrong description. We have raised a return request for you in the system and asked the relevant team to make sure that you get your products correct for you future purchases.</div>
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<div dir="ltr">We would like to inform you that our courier team will contact you within 3-5 business days and your product will take 3-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to the original mode of payment within 7-14 working days.<br><br>You will be notified once the refund is processed from our end.<br><br>For your reference the collection team is Aramex and the tracking number is 46839755012.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2789598