Subject: New Reply Received - Order # 9615153769
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 01 Jul 2021 05:33:01 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Order # 9615153769  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">Any update on this?</div>
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<div>On Sun, Jun 27, 2021 at 7:34 PM Adnan Saleem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your email.</div>
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<div dir="auto">So, I will be hearing from someone from your team regarding either replacement or fixing of this?</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Adnan Saleem</div>
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<div dir="ltr" class="gmail_attr">On Sun, Jun 27, 2021 at 4:30 PM Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Adnan,</div>
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<span rel="tempredactor" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">​​</span><span rel="tempredactor" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We apologize for the inconvenience caused.</span><br>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are skeptical about your future purchases. </span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span rel="tempredactor" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></span></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on UAE's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would request you to please place your order on our website again. We thank you for your understanding and cooperation.</span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span rel="tempredactor" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hope we are able to meet your expectations. </span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span rel="tempredactor" style='font-size:14px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></span></div>
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<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span><br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team.</span></div>
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<div style="font-family:arial,sans-serif;font-size:13px;margin:0px;background-color:rgb(255,255,255)"></div>Kind regards,<br>Adnan Saleem<br>E: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>        <br><div>M2: +971556771107 <br>M1: +923332072212</div>
<div>Skype: adnan_saleem
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<div style="font-family:arial,sans-serif;font-size:13px;background-color:rgb(255,255,255);margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px"></div>Kind regards,<br>Adnan Saleem<br>E: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>        <br><div>M2: +971556771107 <br>M1: +923332072212</div>
<div>Skype: adnan_saleem
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2772662