Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 05:22:02 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="ltr">
<div>Hello,</div>
<div><br></div>
<div>I have a new order and in the same case you were not able to deliver it. Order No. <a href="https://www.centrepointstores.com/sa/en/my-account/order/6321686914?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_en" target="_blank" style="text-decoration-line:none" rel="noreferrer"><font color="#000000">6321686914</font></a> made last week but until now not received. This is the second time, the first time you refunded my order instead of delivering it to me. I attached whatsapp messages from your courier as proof they are not sending my shipment. They are only asking for the location and after that no delivery was made.You should have prioritized the goods that are not shippe after the delivery schedule. Kindly fix your poor delivery service.</div>
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<div style="font-size:12.8px">Best Regards,</div>
<div style="font-size:12.8px"><br></div>
<div style="font-size:12.8px">
<div style="font-size:12.8px">Walter M. Rivera</div>
<div style="font-size:12.8px"><b>Document Controller</b></div>
<div style="font-size:12.8px">FAST Consortium - Riyadh Metro Alliance</div>
<div style="font-size:12.8px">Riyadh Metro Project - Package 3 Lines 4,5 &amp; 6</div>
<div style="font-size:12.8px">Riyadh, Saudi Arabia </div>
<div style="font-size:12.8px">Mob. No. <font color="#0000ff">+96</font><font color="#0000ff">6542679536</font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 19, 2021 at 1:11 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Walter,</div>
<div><br></div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div dir="ltr"><br></div>
<div>we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.</div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233688707'>1624730478606.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233688708'>1624730478609.jpg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233688709'>1624730478615.jpg</a><br />4. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233688710'>1624730478612.jpg</a><br />5. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043233688711'>1624730478620.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2726016