Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 12:25:43 +0000

Hi Ali Atef,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/WdQ3FkhqQzyGZPPRRtzNXg~~/AALN9wA~/RgRiuFBBPVcDc3BjQgpg1MEc12Cs6_KrUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear Numan, <br>
<br>
Kindly check the below concern and advise further instructions. <br>
<br>
Best regards, 
<div>
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>24/6/2021 6:13 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP393 Lubna Shehadeh ([email-masked]); [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#2713926] -<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM5B6536076AE84A04B7EA25C270DDC7A0" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Reminder as the customer is waiting.</div>

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<a href="mailto:[email-masked]" id="OWAAM0D456188698F42929BBF685C45F37401" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Jessie Caparas</span></a>,</div>

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<div class="MsoNormal">Need your intervention here.</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, June 21, 2021 6:50 PM<br>
<b>To:</b> Numan Ali &lt;[email-masked]&gt;; Shipa Delivery Support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#2713926] -</div>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM68B1EA79BAFA4867890B04FD6B06201A" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Any update on the below mentioned issue.</div>

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<div class="MsoNormal">Thankyou and Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Customer Support Associate</div>

<div class="MsoNormal">Customer Service</div>

<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<b>From:</b> Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 15, 2021 1:43 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#2713926] -</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal">Hello team</div>
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<div class="MsoNormal">This has already been shared with the concerned team </div>
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<div class="MsoNormal">On Tue, 15 Jun 2021 at 2:40 PM Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Numan, <br>
<br>
Kindly check the below concern and advise further instructions. <br>
<br>
Best regards,  </span></div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif">Lubna Shehadeh<br>
Customer Care</span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C84539c58e5a143fe9abb08d934c3e048%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598838145186103%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=cVsGfn4rfwhpF%2B7G%2BqVKK3nisYZlAOnZCqWWttk7s%2Bs%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C84539c58e5a143fe9abb08d934c3e048%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598838145196062%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2uQMruIKA3zx0%2BXNgRc03zWdVMLxQkmpfG7pF0G%2F0NM%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>15/6/2021 11:29 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2713926] -<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Payment Issue<br>
Order Date : Jun 2, 2021<br>
Order ID: 6314179978<br>
Tracking ID: SD002178762<br>
<br>
The customer is complaining that the courier person did not return the change which is a sum of SAR45, The customer is chasing us the balance, Kindly look into the matter and do the needful.<br>
courier person phone number: ​0577426590<br>
<br>
Regards,<br>
Ebrahim Hageb </span></div>
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<span style="font-size:1pt;font-family:'fdtktid';color:white">2713926:1125156</span>
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<b><span style="font-size:13.5pt;font-family:'arial' , sans-serif;color:#061fdd">Numan Ali</span></b><br>
<span style="font-size:10pt;font-family:'arial' , sans-serif;color:#061fdd">Operations</span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C84539c58e5a143fe9abb08d934c3e048%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598838145206013%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=VCHf9DZN0KqH96qb%2FqxmCVzhOIRKtVYNOFPx%2BWmNZYQ%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:13.5pt;font-family:'times' , serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="200" id="Picture_x0020_5" style="width:2.0833in;height:2.0833in" width="200"></span></a><br>
<strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"> +966594621571</span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:#061fdd">[email-masked]</span></a></span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C84539c58e5a143fe9abb08d934c3e048%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637598838145215974%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=GAzgze4Zq5lkvsIJxXtDxOUhXMjf6tzayuJhh27GAoY%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#061fdd">shipa.com/delivery</span></a></span>
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