Subject: New Reply Received - Request to cancle the order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 18 Jun 2021 04:22:42 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Request to cancle the order  Ticket comment <div>Please see my previous email and reply. I attached the previous your email which you did not inform me the limitation of voucher usage. </div>
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<div>Regards, <br><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTA5MDIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i7pRZVEWaLF8QZDeZiOZOjEYyF1ra2I50lsvwWhVWq8"><div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Jun 2021, at 10:23 PM, June Cooper &lt;[email-masked]&gt; wrote:<br><br>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMTA5MDIxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.i7pRZVEWaLF8QZDeZiOZOjEYyF1ra2I50lsvwWhVWq8"><br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 16 Jun 2021, at 10:07 PM, June Cooper &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">That shows only a part of the fact. <div>You just informed me the term when I have comfirmed you suggestion. You did not mention the limitation in your consecutive email purshading me.</div>
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<div>It is an act of deceiving the customer to inform the unfavorable condition to you after my confirmation. Since you did not inform me all the main information in the same time, I could have not made a favorable decision to me. That means you also have a part of responsibility on this issue. </div>
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<div>Please consider it and take a part of your responsibility at least. </div>
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<div>Regards, </div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 16 Jun 2021, at 6:31 PM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Suyeon,<br><br>Thank you for reaching out to us.<br><br>We're sorry to hear that you wish to cancel your order.<br><br>We can see the order has been placed on 03-Jun-2021 with the order number 9666743128.<br><br>As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.<br><br>The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.<br><br>kindly not the  voucher its use only one time and in case cancel the order the  voucher  amount not back plz read the return policy once again . <br><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898" rel="noreferrer">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898</a><br><br>Please note the vouchers can be used only once. They cannot be refunded in any case.<br> <br>Feel free to reach out to us for any further assistance.<br><br>Your friends,<br>The Support Team. <br><br>
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<div>&lt;9666743128.JPG&gt;</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703564