Subject: Ticket Assigned - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 17 Jun 2021 06:00:19 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns I have placed a return request on June 2nd till now nobody has picked up. 
Even after several mails and calls there is no follow up. 
Whether you pick up the product or not is your concern... I just want my refund!! 
It's been more than 2 weeks and my money is held up because of your negligence. 
This is not what was expected from a reputed brand. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2716858