Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 14 Jun 2021 19:40:48 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div dir="ltr">
<div></div>
<div>
<div>
<div dir="ltr" style="">
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
 Dears, </div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<br>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
with no further dues, I am writing you this email to place an inquiry about my refund process; it’s been almost 12 days since the last time I heard from you regarding this matter. </div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<span style="font-size: inherit"><br>
</span>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<span style="font-size: inherit">According to my bank account status, I do believe I hadn’t received my refund from your part yet. </span><br>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<span style="font-size: inherit"><br>
</span>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
As the” My Credit” option on my Max app says that I do not have any credits nor refund!</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
Meanwhile, my order history indicates that I still do have a remaining amount that hasn’t been refunded yet!</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<br>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
Please, check this issue, detect the reasons of this delay and reply to me ASAP.</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<br>
</div>
<div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" dir="ltr">
<img id="id-885629F9-CF5A-4D61-871F-A2C0DA3B6207" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTc4MDUxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jMX-klNm27ZSuhbbJjil021CEpmWQ04x6hu4DCIqiEc" alt="Image.jpeg" style="max-width: 100%"><img id="id-063598CF-E7CC-4141-AB26-22C9E34DA30F" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyOTc4MDUxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-WK9NSZXVR1xXSc52hMhUhMut1TJH6IDBe87EHQUGt8" alt="Image.jpeg" style="max-width: 100%"><br>
</div>
</div>
</div>
<div> </div>
<div dir="ltr">Yours,</div>
<div class="ms-outlook-ios-signature">
<div style="direction: ltr">Reham</div>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, June 4, 2021 11:43:39 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2647894] - Re: We’ve received your return request.
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr" style="margin:0in 0in 0.0001pt">​Hi Reham,<br>
<br>
</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Wow! We really got a kick out of that. Thank you so much.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">It’s great to know that we’re making you happy – this makes all our efforts worthwhile.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We’re here to build the best online shopping experience for you and it’s always encouraging to hear positive feedback.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt">
<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
<div>
<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
</div>
</div>
<div style="margin:0in 0in 0.0001pt">
<br>
<br>
</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2647894