Subject: New Reply Received - Damaged item from order 9668258855
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 11 Jun 2021 10:07:04 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Damaged item from order 9668258855  Ticket comment <div dir="auto">I will raise a complain to consumer rights protection and let them sort it their own way<div><br></div>
<div>The least you can do is provide me with a free shipping to be able to order the new piece<br><br>Sent from my Huawei phone</div>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>Date: Today, 9:06 AM<br>To: [email-masked]<br>Subject: Re: [#2696121] - Damaged item from order 9668258855<br>
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<div dir="ltr">Hi Rawan,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you damaged item however, we do not have an exchange or replacement  option available online at this time. You can return online purchases through the below three channels:</div>
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<div>This is surely not the experience we want our customers to have when they shop with us.<br>please note that your request has been submitted to the concerned team, and the necessary action will be taken as soon as possible to ensure that this error does not recur in the future.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2696121:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2696121