Subject: Re: Refund approval
From: Ali Atef <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Jun 2021 00:07:41 -0700 (MST)

Hi Team, 

Any update? 

From: "Ali Atef" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, May 29, 2021 12:11:56 PM 
Subject: Refund approval 

Hi Team, 

Order Date : 27/04/2021 
Order ID: 6301766011 
Tracking ID: FP0427210005561 
Child Ticket: 2588076 
Total amount: SAR117.25 

Issue Description: The order was shipped from our side on 27/04/2021 and as per LMG website the order was delivered to the customer on 29/04/21. However, the customer is claiming that she has not received the order. 

We escalated to LMG to provide us with POD many times without any response. 

Case history: the customer informs us on 29/04/2021, that he didn't receive the order and he received notification that the order delivered. He confirms that he didn't receive any call from the courier t. We escalated to DXB team regarding POD: child ticket: 2588076 but not getting any response from LMG 

Customer history: the customer with us from 9/15/19 and he placed more than 2o orders. 

Assistance Required: Need Refund approval 

Kindly check and do the needful. 

Regards, 
Atef