Subject: Note Added - [#2472791] Re: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 08:00:24 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2472791    Subject:  Re: كيف كانت تجربة تسوقك معنا؟   Requester: بتول Bb    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,<br><br>Order Date : 27/04/2021<br>Order ID: 6301766011<br>Tracking ID: FP0427210005561</div>
<div dir="ltr">Child Ticket: 2588076 <br>Total amount: SAR117.25<br><br>Issue Description: The order was shipped from our side on 27/04/2021 and as per LMG website the order was delivered to the customer on 29/04/21.  However, the customer is claiming that she has not received the order. <br><br>We escalated to LMG to provide us with POD many times without any response.<br><br>Case history: the customer informs us on 29/04/2021, that he didn't receive the order and he received notification that the order delivered. He confirms that he didn't receive any call from the courier t. We escalated to DXB team regarding POD: child ticket: 2588076 but not getting any response from LMG<br><br>Customer history:  the customer with us from 9/15/19 and he placed more than 2o orders.<br><br>Assistance Required: Need Refund approval<br><br>Kindly check and do the needful.<br><br>Regards,<br>Samer</div>
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