Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 10:43:00 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammad rizwan                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad rizwan Bot:  Hi Muhammad Rizwan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 25th May                     muhammad rizwan                    Please give me my money i didn't receive ??           01:56 PM, 25th May                   Sohaib                   Hi Muhammad, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:56 PM, 25th May                     muhammad rizwan                    Many times complain but not received my money           01:57 PM, 25th May                     muhammad rizwan                    Many times send bank statement but you can't resolve           01:58 PM, 25th May                   Sohaib                   We’re really sorry if we’ve taken longer than usual to get back to you.   Our team is working on your issue and will get back to you as soon as possible.           02:00 PM, 25th May                     muhammad rizwan                    Time please           02:00 PM, 25th May                     muhammad rizwan                    3months now           02:00 PM, 25th May                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           02:03 PM, 25th May                     muhammad rizwan                    Ok           02:04 PM, 25th May                   Sohaib                   We sincerely apologize for any inconvenience caused to you            02:07 PM, 25th May                   Sohaib                   Kindly note that We will do our best to fix it very soon aperiority .           02:08 PM, 25th May                     muhammad rizwan                    ?           02:08 PM, 25th May                     muhammad rizwan                    Please give me time           02:08 PM, 25th May                     muhammad rizwan                    What's the status           02:08 PM, 25th May                     muhammad rizwan                    How many days return my money           02:09 PM, 25th May                     muhammad rizwan                    There are many complaints, that's what they say, be patient           02:10 PM, 25th May                     muhammad rizwan                    What's the issue?please tell me?           02:10 PM, 25th May                   Sohaib                   We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating the same at this time. We will update you as soon as we receive further updates from them.  We request you to please allow us some more time so we can assist you regarding this accordingly WE will inform you via Email:[email-masked] very soon           02:15 PM, 25th May                     muhammad rizwan                    Ok thank you           02:16 PM, 25th May                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 25th May                     muhammad rizwan                    Solve asap           02:16 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2621754