Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 18:33:48 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Q4Mm5CbtKJqonxiGHA59xA~~/AALN9wA~/RgRijnaAPVcDc3BjQgpgpgBDrWByr_s8UhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear Team, <br>
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well noted, we'll check and update you. <br>
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Best Regards,
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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/5/2021 10:04 PM GMT+04:00<br>
<strong>To: </strong>EMP326 Ahmad Alqatawna ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2591901] Delivery<br>
 
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<div>There is a new comment in the ticket submitted by Dodoyofa2013 to HelpMaxAE</div>
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Comment added by : Faraz Lohani<br>
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Comment Content:
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAMAF64E732F49849BBBD2C95964A22506D" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Support</span></a> <a href="mailto:[email-masked]" id="OWAAM3F71A3B96D854CA1ADE574CBD4231E53" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

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<div class="MsoNormal">Please assist in providing the POD for the above mentioned order number.</div>

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<div class="MsoNormal">Thankyou and Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Customer Support Associate</div>

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<div class="MsoNormal">Customer Service</div>

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<div class="MsoNormal">[email-masked]</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 20, 2021 6:00 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2591901] - Delivery</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Kindly note that as per our system, the shipment has been delivered successfully. Please confirm from your side. <br>
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Best regards  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Ahmad Alqatawna</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc6de704325e945413fb008d91b979867%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571160190209631%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=kREFdnBRCM3oiGJLnJ%2FDr0zTdfv83FLK4QLxCXoq8Fg%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMzY5NjMwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NZGwYOdlbLFHj7dc--9H6R22QbDZRz71Olrla6IpJ9M" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cc6de704325e945413fb008d91b979867%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571160190214611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=p6YVUXl2%2FC1LQzPsIWs521SswPMbKNBcx99kIh770ys%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>20/5/2021 5:24 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2591901] - Delivery<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> Dear Team,<br>
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Problem Statement: <strong><span style="font-family:'-apple-system'">Need POD</span></strong><br>
Order Date: May 4, 2021<br>
Order ID: 6305053992<br>
Tracking ID: SD001941437  <br>
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Assistance Required: <strong><span style="font-family:'-apple-system'">Need Urgent POD</span></strong><br>
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Issue Description: The order was shipped from our side on 5/5/2021 and as per shipa website the order delivered to customer on 5/7/2021, But customer claiming that she has not received this item<strong><span style="font-family:'-apple-system'"> ( 162852689 - - Textured Travel Hard Case with Wheels and Retractable Handle - 49x29x76 cms)</span></strong>, Kindly check  for this item did you deliver it to the customer  and plz inform us soon with POD <br>
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Best Regards,<br>
Ala Aldin</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2591901:1125156</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2591901