Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 06:56:27 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation aubrey alvis ragudo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aubrey alvis ragudo Bot:  Hi Aubrey Alvis Ragudo ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6304121500 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:28 PM, 07th May                   Fatma                   Hi Aubrey , Good evening , Thank you for contacting us. My name is Fatma,i will be happy to help you.           08:29 PM, 07th May                     aubrey alvis ragudo                    yes good evening because i’ve been waiting for mu order since May 5 because the expected delivery was that day but u til now not yet receive my order           08:30 PM, 07th May                   Fatma                   I can see that you are contacting us to know the status of your order number 6304121500           08:30 PM, 07th May                     aubrey alvis ragudo                    yes           08:31 PM, 07th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           08:31 PM, 07th May                     aubrey alvis ragudo                    ok thank you           08:32 PM, 07th May                   Fatma                   966570651443 Is this your correct contact number ?           08:32 PM, 07th May                     aubrey alvis ragudo                    yes           08:33 PM, 07th May                   Fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:33 PM, 07th May                   Fatma                   Once we get any update you will email you on your following email address           08:34 PM, 07th May                   Fatma                   [email-masked]           08:34 PM, 07th May                     aubrey alvis ragudo                             08:34 PM, 07th May                     aubrey alvis ragudo                    ok thank you           08:35 PM, 07th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:36 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2538301