Subject: Note Added - [#2226101] need escalation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 05 May 2021 10:45:47 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226101    Subject:  need escalation   Requester: طلبي لم يوصل حتى الآن    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><table style='box-sizing: border-box; border-collapse: collapse; border-spacing: 0px;  max-width: 100%; word-break: normal; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-left: auto; margin-right: auto'><tbody style="box-sizing: border-box"><tr style="box-sizing: border-box"><td dir="ltr" style="box-sizing: border-box; padding: 0px">Hi Team,<br style="box-sizing: border-box"><br style="box-sizing: border-box">Problem Statement:  WWD DAMAGED ITEM<br style="box-sizing: border-box">Order Date :Mar 6, 2021<br style="box-sizing: border-box">Order ID:9640254716<br style="box-sizing: border-box">Tracking ID:16077189640254716<br style="box-sizing: border-box">Item ID:162772618<br style="box-sizing: border-box">Assistance Required: different colour Recieved<br style="box-sizing: border-box">Issue Description: Customer emailed us informing that he received the item on  11/3/2021 but the item which they recieved is damaged, customer also provided us the picture of different item.<br style="box-sizing: border-box">Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br style="box-sizing: border-box">different colour image<br style="box-sizing: border-box"><br style="box-sizing: border-box">Regards,.</td></tr></tbody></table></div>