Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 16:46:57 +0000

Hi Ali Atef,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
what a customer service!! woow</div>
<div id="ms-outlook-mobile-signature">
<div>
<br>
</div>
Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 4, 2021 5:11:46 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2367714] - need escalation
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Salim,<br>
<br>
Thank you for your patience.<br>
<br>
We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and they have advised us that they are investigating regarding the same at this time. We will update you as soon as we receive further update
 from them.<br>
<br>
We request you to please allow us some more time so we can assist you regarding this accordingly.<br>
<br>
We appreciate your continued cooperation and patience with us.<br>
<br>
Your Friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2367714