Subject: Email was not delivered to [email-masked]
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 May 2021 13:08:53 +0000

Hi Ali Atef,  
  The following message composed by you on ticket 2368041 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement:  WWD DAMAGED ITEM  Order Date : Apr 2, 2021 Order ID: 6291778717 Tracking ID: 16292546291778717 Item ID: 162995206  Customer Contact Number: +966568411177  Assistance Required: Damaged Item Received  Issue Description: Customer emailed us informing that she received the item on 08/04/2021 but the item which they received is damaged, customer also provided us the picture of damaged item.  Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards,  Atef