From: Ali Atef <[email-masked]>
Date: Tue, 1 Sep 2020 20:48:02 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 786365 
Order Date : Apr 6, 2020 
Order ID: 8376134851 
Tracking id: 100041221644 

Total Price : KWD 20.7 

Issue Description : The Customer placed the order on Apr 26, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are unable to track this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 14th of June and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : The customer is having only this order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards,