Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 30 Apr 2021 09:32:20 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation reda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reda Bot:  Hi Reda ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529047789            12:46 PM, 01st Apr                     reda                    OK           12:47 PM, 01st Apr                   Ahmed                   Hi Reda,Good afternoon Thank you for contacting us. I'm Ahmed . I will be happy to help you .           12:47 PM, 01st Apr                     reda                    HELLO MR AHMED           12:49 PM, 01st Apr                   Ahmed                   Thank you for contacting us           12:49 PM, 01st Apr                     reda                    PLASE I HAVE GIFT CARDS BUT BY MISTAKE I FORGT EXPIRY DATE AND PLASE I ANT U HELP ME FOR EXTINTED           12:50 PM, 01st Apr                     reda                    محتاج امدد فترة الصلاحية لكروت الهدايا           12:50 PM, 01st Apr                   Ahmed                   نعتذر بطاقة الهدايا لا يمكننا تغير تاريخ الانتهاء           12:52 PM, 01st Apr                     reda                    مفيش اي حل           12:53 PM, 01st Apr                     reda                    كان عندي بطاقات جمعية الاتحاد انتهت وعادي مددوها           12:55 PM, 01st Apr                     reda                    عندي اكثر من 10 كروت           12:56 PM, 01st Apr                   Ahmed                   اعتذر للتاخير الذي تسببت به .نحن نقدر صبرك           01:02 PM, 01st Apr                   Ahmed                   لحظات من فضلك حتى اقوم بالتحقق           01:02 PM, 01st Apr                     reda                    الله يكرمك حاول تساعدني هاخسر كثير           01:03 PM, 01st Apr                     reda                    لو تمددهم لمدة شهر او حتى أقل           01:04 PM, 01st Apr                   Ahmed                   اعتذر للتاخير الذي تسببت به .نحن نقدر صبرك           01:10 PM, 01st Apr                   Ahmed                   نرجو من فضلك تزويدي بصور البطاقات           01:10 PM, 01st Apr                   Ahmed                   وسيتم التواصل مع الفريق           01:11 PM, 01st Apr                   Ahmed                   وسيتم التوصل معك عبر بريدك           01:11 PM, 01st Apr                   Ahmed                   [email-masked]           01:11 PM, 01st Apr                     reda                    الله يبارك في حضرتك حاضر ببعت الارقام والصور           01:12 PM, 01st Apr                   Ahmed                   وبارك الله فيك           01:16 PM, 01st Apr                   Ahmed                   حسنا شكراً  لك           01:17 PM, 01st Apr                   Ahmed                   هل ما زلت معنا ؟            01:20 PM, 01st Apr                     reda                    نعم           01:23 PM, 01st Apr                     reda                    دقايق بس هاصور الكروت           01:23 PM, 01st Apr                     reda                             01:27 PM, 01st Apr                     reda                             01:27 PM, 01st Apr                     reda                             01:28 PM, 01st Apr                     reda                             01:28 PM, 01st Apr                     reda                             01:28 PM, 01st Apr                     reda                             01:28 PM, 01st Apr                     reda                             01:28 PM, 01st Apr                     reda                             01:29 PM, 01st Apr                     reda                             01:29 PM, 01st Apr                     reda                             01:29 PM, 01st Apr                     reda                    استلمت الكروت ياافندم           01:29 PM, 01st Apr                   Ahmed                   شكراً لحضرتك           01:30 PM, 01st Apr                   Ahmed                   سيتم التواصل مع الفريق           01:30 PM, 01st Apr                   Ahmed                   سيتم التواصل معك عبر البريد الالكتروني في حال وجود اي معلومة جديدة           01:30 PM, 01st Apr                   Ahmed                   [email-masked]           01:30 PM, 01st Apr                     reda                    العفو ويارب تقدر تساعدني وتمد لي حتى ولو اسبوع وربنا يبارك فغي حضرتك           01:30 PM, 01st Apr                   Ahmed                   حسنا سيتم الاستفسار من الفريق وسيتم خدمتك علي اكمل وجه           01:32 PM, 01st Apr                     reda                    شكرا لكم           01:35 PM, 01st Apr                   Ahmed                   شكراً لتعاونك وتفهمك معنا.ونتمنى لك يومًا سعيدًا! ابق آمنًا!           01:36 PM, 01st Apr                   Ahmed                   من دواع سروري خدمتك           01:36 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2336239