Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 13:00:08 +0000

Hi Ali Atef,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello. One item in my order was a set and they only sent bodysuit. I want to return or refund me the item cost. This has been pending for 3 weeks and order is not allowing return.<br>
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Item is <span style='color: rgb(70, 70, 70); font-family: "Open Sans", Arial, sans-serif; font-size: 12px; text-align: left; background-color: rgb(255, 255, 255); display: inline !important'>Giggles Solid Bodysuit and Suspender Pants Set this is supposed to
 be a set. But they only sent the bodysuit without pants and Suspenders</span><br style='margin: 0px; font-family: "Open Sans", Arial, sans-serif; color: rgb(70, 70, 70); font-size: 12px; text-align: left; background-color: rgb(255, 255, 255)'>
<span style='color: rgb(70, 70, 70); font-family: "Open Sans", Arial, sans-serif; font-size: 12px; text-align: left; background-color: rgb(255, 255, 255); display: inline !important'>I received the rest of the order correctly except this item.</span>
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<span style='color: rgb(70, 70, 70); font-family: "Open Sans", Arial, sans-serif; font-size: 12px; text-align: left; background-color: rgb(255, 255, 255); display: inline !important'>Order number 6294548400</span>
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Regards, <br>
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Ammar<br>
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Sent from <a href="https://aka.ms/blhgte" rel="noreferrer">Outlook Mobile</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 26, 2021 3:45:58 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2447023] - need escalation
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<div dir="ltr" style="margin:0in 0in 0.0001pt">​Hi Ammar,<br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for getting in touch with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Please provide us with more details about your inquiry so we can further assist you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We look forward to hearing from you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2447023