Subject: Ticket Assigned - Ticket # 212553 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Apr 2021 11:31:39 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 212553 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 212553 with subject Fwd: [#2400099] - Regarding return of damaged items order no 6294889123 has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/d1afa333eb3a5ec532881717d1b9019e0885ddf93cbadaeed1107e24771a51aa  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2442767