Subject: New Reply Received - Return item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Apr 2023 07:47:07 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Return item  Ticket comment <div>Hi im still waiting for the refund i didn’t receive anything </div>
<div>Thank you <br><br><div dir="ltr">Envoyé de mon iPhone</div>
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<br><blockquote>Le 17 avr. 2023 à 12:28 AM, Centrepoint &lt;[email-masked]&gt; a écrit :<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6063829</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6063829<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Ali Atef : </div>
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<div dir="ltr">Hi Chaima,<br><br>Thank you for getting in touch with Centrepoint.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, the return request has been already created fo r the item.</div>
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<div dir="ltr">Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +96560972805. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Centrepoint </span>Support Team.</div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6063829