Subject: New Reply Received - Fwd: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 01:43:31 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div dir="ltr">
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<div>Hi</div>
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<div dir="ltr">The product has been collected by the courier.</div>
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<div dir="ltr">Please advise the next steps. Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 13, 2023 5:20:51 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: Your products are on the way
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6038528</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Ali Atef : </div>
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<div dir="ltr">Hi Abdullah,<br>
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Thank you for reaching out to us and giving us the opportunity to help you.<br>
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We sincerely apologize for any inconvenience however, we have created a return request for the item as you wished.</div>
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<div dir="ltr">Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971507793288. If the collection has still not been done
 after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br>
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Thank you for shopping with us and have a great day! Stay Safe!</div>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Centrepoint </span>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038528