Subject: Ticket Assigned - Click & Collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 16:20:59 +0000 (UTC)

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Hello. I just ordered 2 dresses online and received a text message saying that i will be notified once the order is ready for collection in my preferred store and the order number was 9425636670. However, another text came saying that the payment is being processed but this time the order number is different and it is 9425634747. And after 1.5 hrs another text came and said that the payment with the order 9425634747 was not processed successfully. Please note that i paid using tabby. 
Can you please tell me what should i do and please confirm if my order has been placed or not? 
Thanks. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030920