Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:00:39 +0000 (UTC)

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Malgun Gothic Semilight",sans-serif;color:#1F497D'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Malgun Gothic Semilight",sans-serif;color:#1F497D'>Can you verify the receipt. In my statement , not yet credited.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Consolas;color:#1F4E79">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Consolas;color:#1F4E79">Balagopal S Nair<br>
SBU Manager – HVAC Controls - MEP Supplies<br>
<img width="533" height="195" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk0ODYxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rpb5UXpV8K_g_6gYc8IL6Dl0biZ4TFRoS1vv0fv_xKI" data-id="2044016948614">                  
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Consolas;color:#1F4E79">An ISO 9001:2015 certified Dutco Group Company</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Landmark Group [mailto:[email-masked]]
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<b>Sent:</b> Sunday, April 9, 2023 3:28 PM<br>
<b>To:</b> Balagopal Nair &lt;[email-masked]&gt;<br>
<b>Subject:</b> Returns</span>
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<strong><span style='font-family:"Arial",sans-serif;color:black'>CAUTION!!! </span>
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<span style='font-family:"Arial",sans-serif;color:#283747'>This is an
<strong><span style='font-family:"Arial",sans-serif'>EXTERNAL</span></strong> email sent from
</span><span style='font-family:"Arial",sans-serif;color:#D35400'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-family:"Arial",sans-serif;color:black'>.
</span><strong><span style='font-family:"Arial",sans-serif;color:#283747'>You must NOT respond, click on links or open any attachments unless you are sure the sender is safe.</span></strong>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Customer,</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">This email concerns your Customer Service case # 5964972</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help
 us resolve your query.</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5964972<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div><span style="font-size:10.5pt;font-family:-Apple-System">Ali Atef : </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Balagopal,<br>
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Thank you for reaching out to us and giving us the opportunity to help you.<br>
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We would like to inform you that we have processed the refund of amount AED 299+129.291 on 3/16/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br>
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thank You,<br>
Splash Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964972