Subject: New Reply Received - Complaint about Unclean Dress Received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 15:50:10 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Complaint about Unclean Dress Received  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:12.0pt;mso-fareast-language:EN-US">Dear Centre Point,</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Please inform that the courier partner already collected the item yesterday.</span></div>
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<div class="MsoNormal"><span style="font-size:12.0pt">Please process the refund.</span></div>
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<span style="font-size:12.0pt">Thank you.</span><span style="font-size:12.0pt;mso-fareast-language:EN-US"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Sunday, 9 April 2023 at 03:19<br>
<b>To: </b>[email-masked] &lt;[email-masked]&gt;<br>
<b>Subject: </b>Complaint about Unclean Dress Received</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 6009680</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>عميلنا العزيز,</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6009680</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا
 في حل استفسارك.</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
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</span><span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ali Atef : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Fatima,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with Centrepoint.<br>
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We apologies for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience however, the return request has been already created.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number
 when arranging the collection with you: +97466877775. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6009680:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009680