Subject: New Reply Received - Missing items - Order number 9422351517
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 12:31:22 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Missing items - Order number 9422351517  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US'>Dear Sir, Madam</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US'>Please note that the package was collected yesterday from our home, could you kindly confirm by when the amount refund (AED 69) as per above attached
 shall be processed to my bank account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US'>Thank you.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US'>Shirley Noronha</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, April 8, 2023 4:19 PM<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> Missing items - Order number 9422351517</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5997079</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5997079<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ali Atef : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Shirley,<br>
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Thank you for getting in touch with Centrepoint.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologize for any inconvenience however, the return request has been already crated for the item.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection
 with you: +971559443660. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5997079:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016873813'>Centrepoint refund.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5997079