Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 06:11:12 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Thank you, I will do that. </div>
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<div>On Sun, 2 Apr 2023, 9:48 pm Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Lincy,<br><br>Thank you for contacting Max.<br><br>Please accept our full apologies for the inconvenience caused.<br><br>Please note that replacement options are not currently available for (Max) products. Products can be returned within 14 days through one of the following options:<br><br>1- You can contact the customer support team at (800-629823) to book an appointment to receive the product to be returned.<br>2- You can also book an appointment to receive the returned product online by logging in to your account and going to the order history, then clicking on “order number” from this page (<a href="https://www.maxfashion.com/ae/en/contact" rel="noreferrer" target="_blank">https://www.maxfashion.com/ae/en/contact</a>), and choosing the products that you want to return.<br>3- You can visit the nearest (Max) branch and return the product to the branch.<br><br>Do not hesitate to contact us if you have any other inquiries.<br><br>Thank You,<br>Max Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5955933