Subject: New Reply Received - Order #9422424214
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 04:06:24 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Order #9422424214  Ticket comment <div>Dear,
</div>
<div>
<br>
</div>
<div>Good morning .</div>
<div>
<br>
</div>
<div>Yes the product was picked up yesterday, we are now airing the refund process.</div>
<div>
<br>
</div>
<div>Thank you for your help. <br>
<br>
<div dir="ltr">
<div>Regards ,</div>
Marwan Barakat Chami
<div>
<br>
</div>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 30 Mar 2023, at 1:19 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5938988</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5938988<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ali Atef : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Marwan,<br>
<br>
Thank you for reaching out to us and giving us the opportunity to help you.</div>
<div dir="ltr">​</div>
<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
<div dir="ltr">
<br>
We sincerely apologize for any inconvenience however, we have created a return request for the item.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please note the courier partner may take up to 2-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971565561656. If the collection has still not been done
 after allowing that time please do get back to us and let us know, we will be happy to assist you further.<br>
<br>
Thank you for shopping with us and have a great day! Stay Safe!</div>
<div>
<br>
</div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box" dir="ltr">
Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support
 Team.</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938988