Subject: CloudTalk Insider #3: July 2020
From: "Kris from CloudTalk" <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jul 2020 08:33:48 +0000 (UTC)

Warm sunny days are here again! So the fresh updates from CloudTalk.

https://www.cloudtalk.io/

Hi Vineet, 

In July’s CloudTalk Insider we share what’s changed and improved in CloudTalk in the last month. As usual, our product and dev team have made hundreds of improvements like improving the stability of the app, increasing call quality and fixing minor issues.

We’ve also introduced Invite agent to call functionality, VIP Queues for better queue management and Speech to text has been improved. Also, for all fans of automation and 3rd party integrations, CloudTalk’s Zapier App is now in public Beta in the Zapier App store https://zapier.com/apps/cloudtalk/integrations.

All the best, 

https://www.cloudtalk.io/zapier

CloudTalk + Zapier Integration https://www.cloudtalk.io/zapier

Zapier acts as a connector between CloudTalk and more than 1500 applications. It lets you initiate calls, send notifications, update contact details and offers hundreds of other possibilities. By connecting CloudTalk with Zapier, you can easily automate your daily workflows.

DISCOVER MORE https://www.cloudtalk.io/zapier

https://www.cloudtalk.io/features

Get an invitation to join the agent’s call (part of the Call Monitoring) https://www.cloudtalk.io/call-monitoring

When an agent needs help urgently, the new version of the Call Monitor allows him to invite someone from his supervisors directly to the call. Once the invitation is sent, the supervisor’s phone starts to ring similar to the incoming call.

VIP queues https://www.cloudtalk.io/vip-queues

Make your VIP customers feel special when trying to connect your contact center. When using the VIP queue, you always give the priority to the customers which matter the most to your business.

Speech to text https://www.cloudtalk.io/speech-to-text

You will love this feature! CloudTalk speech recognizer helps you convert your calls into text format, so you can search in your past interactions quickly and with ease.

https://www.cloudtalk.io/blog

Most popular posts on our blog in July

#1 Complete Call Center Software Buyer's Guide https://www.cloudtalk.io/blog/complete-call-center-software-buyer-s-guide

Are you considering switching to another call center software provider? Make sure you pick the right tools, as they can make a significant impact on the day-to-day performance of your call center.

#2 Contact Center vs Call Center: The Ultimate Comparison https://www.cloudtalk.io/blog/contact-center-vs-call-center-the-ultimate-comparison

The terms ‘contact center’ and ‘call center’ are often used interchangeably - but the truth is, these terms don’t actually mean the same. There are some differences between them, which we’re about to cover in this blog post.

#3 What is Automatic Call Distribution (ACD) & 7 Signs That You Need it https://www.cloudtalk.io/blog/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it

Sooner or later, every well-functioning call center is bound to deal with a high volume of calls. Luckily, there are certain tech solutions like Automatic Call Distribution (ACD) systems that can help your agents stay on top of things.

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Kris from CloudTalk

244 Madison Avenue, New York City, NY 10016 

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