Subject: Re: Refund issue 6489511651
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 12 Aug 2020 05:31:28 -0700 (MST)

Hi Team, 

Order : 6489511651 
Issue description : the customer is claiming that he did not get the refund for the items he returned to our side, However we can see on hybris that the refund for the returned 2 items was initiated separetly on 24of May, 
the customer provided bank statement and the amounts are not mentioned there PFA, and advise with the RRN NOs so we can share with the customer if the refund has been initiated succesfully. 

Regards 
Shakeeb 

From: "Haedar Mohammad" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, August 12, 2020 10:02:10 AM 
Subject: Refund issue 6489511651 

Ticket 1378423 

Dear team 

Regarding the order ID 6489511651 , customer claims that he has not received the refund , please check the attachment and advise 

Regards 

Haedar