Subject: GSX 1000, Win10, Not turning on
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Thu, 09 Dec 2021 04:22:15 +0000

You are registered as a CC on this support request (188908). Reply to this email to add a comment to the request.

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Daisuke Murata, Dec 9, 2021, 4:22 UTC (private)

**Marika Fujita**​

RMA approved for 1000237(1)/replacement only

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Marika Fujita, Dec 8, 2021, 5:16 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Tsuyoshi Kato
**Phone**: +819048514840
**Email:[email-masked]
**Product name**: GSX 1000
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Win10
**Issue**: Purchased on 01/06/2020, the device does not turn on and not get detected on PC since 1 week.
**Troubleshooting**:
- Cross test with the different USB ports, PC, cable, same issue
- Tried to update FW by Sennheiser updater, the device does not recognize
- Checked device manager, cannot find GSX 1000
**Current status**:
L2 to check RMA 1000237(1)

Attachment(s):
invoice_211207_145957.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/KytvfRbe8jpYTv1FBMb17SLhP/?name=invoice_211207_145957.pdf

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Marika Fujita, Dec 8, 2021, 5:13 UTC (private)

Total Duration 192
Disposition : Attempting Contact
Description:  188908  
URL:

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Kato Tsuyoshi, Dec 7, 2021, 12:33 UTC

シリアルナンバー、0201300814

デバイスID、A00196

送付先情報、

加藤剛　カトウツヨシ

電話09048514840

住所、496―0874

愛知県津島市江西町3―11―1

よろしくお願いいたします。

Attachment(s):
invoice_211207_145957.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/rOXWBpKP9MJ1Yq5ajQYb1mxkX/?name=invoice_211207_145957.pdf

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Marika Fujita, Dec 7, 2021, 4:51 UTC (private)

**_NEXT ACTION_**

**Product name**: GSX 1000
**Number of Products**: 1
**Environment**:
**Issue**: Not turning on

**What**: Gathering info for RMA

**Who**: Kato
**When**: 10/12/2021

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Marika Fujita, Dec 7, 2021, 4:50 UTC

カトウ 様

お世話になります。EPOSグローバルサポートの藤田でございます。
こちらは、お問い合わせ番号188908としてサポートさせて頂きます。

先程はお電話を頂きましてありがとうございました。
また、GSX 1000の不具合でご迷惑をおかけし申し訳ございません。

担当部署と確認しましたところ、製品不良と見受けられましたので交換をさせて頂きます。
恐れ入りますが、下記をお送り頂けますでしょうか。

① PDF型式の購入証明書 (購入日・金額・商品名・お客様情報が記載されているもの)　
※申し訳ございませんが領収書が見切れているものやスクリーンショットはお受付出来かねます。

② シリアルナンバーとデバイスID (商品箱・本体に記載あり)

③ 送付先情報
お名前:
フリガナ:
お電話番号:
郵便番号:
ご住所:

お手数をおかけしますが、ご確認の程どうぞよろしくお願いいたします。

EPOSグローバルサポート
藤田

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Daisuke Murata, Dec 7, 2021, 4:39 UTC (private)

**Marika Fujita**​
Would like to proceed RMA. Please collect POP and let me know.

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Marika Fujita, Dec 7, 2021, 1:17 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Tsuyoshi Kato
**Phone**: +819048514840
**Email:** [email-masked]
**Product name**: GSX 1000
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Win10
**Issue**: Purchased in Jun 2020, the device does not turn on and not get detected on PC since 1 week.
**Troubleshooting**:
- Cross test with the different USB ports, PC, cable, same issue
- Tried to update FW by Sennheiser updater, the device does not recognize
- Checked device manager, cannot find GSX 1000
**Current status**:
L2 to review

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Marika Fujita, Dec 7, 2021, 0:52 UTC (private)

Disposition: Attempting Contact
Recording URL: 
Call duration: 357
Description: 188908

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Marika Fujita, Dec 7, 2021, 0:46 UTC (private)

ring group :japan_enterprise
contact number :  +819048514840
duration : 
status :

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