Subject: GSX 1000, Win10, Not turning on
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Tue, 07 Dec 2021 04:39:13 +0000

You are registered as a CC on this support request (188908). Reply to this email to add a comment to the request.

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Daisuke Murata, Dec 7, 2021, 4:39 UTC (private)

**Marika Fujita**​
Would like to proceed RMA. Please collect POP and let me know.

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Marika Fujita, Dec 7, 2021, 1:17 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Tsuyoshi Kato
**Phone**: +819048514840
**Email:** [email-masked]
**Product name**: GSX 1000
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: Win10
**Issue**: Purchased in Jun 2020, the device does not turn on and not get detected on PC since 1 week.
**Troubleshooting**:
- Cross test with the different USB ports, PC, cable, same issue
- Tried to update FW by Sennheiser updater, the device does not recognize
- Checked device manager, cannot find GSX 1000
**Current status**:
L2 to review

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Marika Fujita, Dec 7, 2021, 0:52 UTC (private)

Disposition: Attempting Contact
Recording URL: 
Call duration: 357
Description: 188908

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Marika Fujita, Dec 7, 2021, 0:46 UTC (private)

ring group :japan_enterprise
contact number :  +819048514840
duration : 
status :

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