Subject: GTW 270, iPhone, Not pairing
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Wed, 01 Dec 2021 09:15:21 +0000

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Josephine Veena, Dec 1, 2021, 9:15 UTC (private)

**Marika Fujita**​ pls update the requester's email address.

collect POP

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Marika Fujita, Dec 1, 2021, 2:16 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Motokazu Kida
**Phone**: +819072772887
**Email**: [email-masked]
**Product name**: GTW 270
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: iPhone, iPad
**Issue**: Purchased from Amazon on 21/08/2021, opened GTW today but it cannot pair with any devices. GTW can be in paring mode but the device does not get detected GTW. Left side earbud light up red when opening the lid even full charged.
**Troubleshooting**:
- Cross test with iPhone and iPad, same issue
- Reset, same issue
- Customer does not have PC and unable to check FW version, also he said it's hard to borrow the PC from his family or friends
**Current status**:
L2 to review

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Marika Fujita, Dec 1, 2021, 1:12 UTC (private)

Disposition: Attempting Contact
Recording URL: https://epos.mytalkdesk.com/interactions/97e73cb30023414886f057e8b7b09a27/recordings/0.mp3
Call duration: 535
Description: 187803

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Marika Fujita, Dec 1, 2021, 1:03 UTC (private)

ring group :japan_gaming
contact number :  +81294336340
duration : 
status :

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