Subject: PC 8.2 USB, hard to get recognized in PC/no-sound A-side
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Tue, 30 Nov 2021 04:36:56 +0000

You are registered as a CC on this support request (187579). Reply to this email to add a comment to the request.

----------------------------------------------

Daisuke Murata, Nov 30, 2021, 4:36 UTC (private)

**Marika Fujita**​
Marika-san, would you kindly call the customer to get an email address?
Confirm the device is defective in my environment, too, so we would like to proceed RMA.

----------------------------------------------

Daisuke Murata, Nov 30, 2021, 4:35 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Masashi Fujiwara
**Email**: [email-masked]
**Product name**: PC 8.2 USB
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: hard to get recognized in PC/no-sound A-side
**Troubleshooting**:
**Current status**:

Customer wrongly sent the defective device to Sennheiser, then they redirected the case to us.
PC 8.2 USB not being recognized all the time in PC, at the same time its microphone quality is bad and from time to time the audio gets to be silent.
Purchased via Amazon on Jul 28th 2020.

 ![](https://eposaudio.zendesk.com/attachments/token/dvU8AOKLiUawcgu0stNAzIcGG/?name=inline972857591.png)​
 ![](https://eposaudio.zendesk.com/attachments/token/LAiZgIFdytUnEP6HULxaEbght/?name=inline-305360227.png)​
 ![](https://eposaudio.zendesk.com/attachments/token/w5TXOXV1zDKNxVnQ4NIJY5QN9/?name=inline1516804701.png)​

--------------------------------
This email is a service from EPOS Gaming.

[3PP83M-K0K9]