Subject: RE: New RMA inquiry request - 174692 SJP000002783
From: EPOS JP Customer Service Japan <[email-masked]>
To: BLR SennCom Support <[email-masked]>, Marika Fujita <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>
Cc: EPOS JP Customer Service Japan <[email-masked]>
Date: Thu, 14 Oct 2021 02:54:29 +0000

Hi Daisuke-san,

In case your team needs to return the goods, please go ahead to arrange local carrier to pick it up at the customer site
and ship it out by Fedex at your end. Please inform me every time when you use our Fedex account to ship as I need to know it
to proceed invoice from Fedex.

Kind regards,
Naoko Matsumoto
Customer Service
EPOS Japan

From: EPOS Global Support <[email-masked]>
Sent: Thursday, October 14, 2021 11:32 AM
To: Marika Fujita <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; EPOS JP Customer Service Japan <[email-masked]>
Subject: RE: New RMA inquiry request - 174692　SJP000002783

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Matsumoto-san,

Is it possible for you to prepare a return label for this case? HQ needs to investigate the device.
Or, shall I follow the same procedure in Fedex website by myself...?
Thank you in advance to advise how we could handle.

Daisuke

 Conversation ID: cfac5a20-2654-11ec-a2dd-50c92869f6cd fa660b65-2c96-11ec-83c7-dce6149feba3 7f8600dOn Wed, October 6 at 15:09, EPOS JP Customer Service Japan wrote:

Hi team,

Warranty SO# SJP000002783 entered.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 6, 2021 12:24 PM
To: EPOS JP Customer Service Japan <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 174692　SJP000002783

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark: Product will not be return

Company Name: -

Name: Tomohiro Ueda

Phone: +818056620563

Email:[email-masked]​ ​

Address line 1: Emi C2, 1539-3, Ichitake

Address line 2:

Postal Code: 840-1106

City: Miyakigun miyakicho

State/Province: Saga

Country: APAC::Japan

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000230(1)

Article nr. for return: -

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: cfac5a20-2654-11ec-a2dd-50c92869f6cd cfac5a20-2654-11ec-a2dd-50c92869f6cd 7f8600d