Subject: GSP 600, earpad torn
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Mon, 11 Oct 2021 03:58:51 +0000

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Daisuke Murata, Oct 11, 2021, 3:58 UTC (private)

Sorry again!
And for now, I am going to return this defective device to the customer.

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Daisuke Murata, Oct 11, 2021, 3:58 UTC (private)

**_Marika Fujita​  Marika-san, sorry for the trouble caused to you._**
**_Could you however contact this Yamamoto-san for her contact info? Below device was redirected from Sennheiser, but she did not list her contact info except for a phone number. She neither mentioned about the issue, although I believe this is about an earpad torn... (audio works fine) _**

**_CASE SUMMARY_**

**Contact person**: Kyoka Yamamoto （山本京香）
**Email**: [email-masked]
**Product name**: GSP 600
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: earpad torn
**Troubleshooting**:
**Current status**:

 ![](https://eposaudio.zendesk.com/attachments/token/RfNu708cTwidHYtqO7QPfz41s/?name=inline-1186370643.png)​
 ![](https://eposaudio.zendesk.com/attachments/token/eMwHbGmo2CHZu4RBXKxEC9zfZ/?name=inline-460924427.png)​
 ![](https://eposaudio.zendesk.com/attachments/token/xbaCcASw8BPlD4OEGt6Zuxabg/?name=inline499657111.png)​
 ![](https://eposaudio.zendesk.com/attachments/token/mCVoCIi807gKByFJLJWtzZ18S/?name=inline-265344794.png)​

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