Subject: RE: #171527 - 1000633 article number add request
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Tue, 7 Sep 2021 08:12:59 +0000

Thanks very much for redirecting the case, Sara!

Josephine,
Encountered the same issue for enterprise product. If this is something I could directly update or ask for update, please guide me.

Daisuke

From: Sara Aknooni (SRAK) <[email-masked]>
Sent: Tuesday, September 7, 2021 5:10 PM
To: Daisuke Murata (DIUM) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Subject: RE: #171527 - 1000633 article number add request

Hi Daisuke,

I have added Josephine to instruct you how to report this sort of issues to Marketing.
@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]>could you help Daisuke?

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Daisuke Murata (DIUM) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 7, 2021 10:03 AM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Marika Fujita <[email-masked]<mailto:[email-masked]>>
Subject: #171527 - 1000633 article number add request

Good day, Sara

Apparently, article number 1000633 is not listed in JP15/AX, and customer service got back to us saying that they cannot proceed RMA.
Could you please ask PM to add this item for us?

Thank you.

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566