Subject: RE: B20 recognition issue after FW update
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Daisuke Murata (DIUM)" <[email-masked]>
Cc: "Matthew Broadley (MAEY)" <[email-masked]>, Marika Fujita <[email-masked]>
Date: Mon, 23 Aug 2021 07:06:43 +0000

Hi Daisuke,

I have seen 2 cases last week where B20 Mic was not detected in the Gaming suite but not after the update.

Could you please confirm if the device is not detected after B20’s update or after Gaming suite latest software version update?

Also Please check if the customers get the below message in the Windows PC when B20 is connected ?

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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From: Daisuke Murata (DIUM) <[email-masked]>
Sent: 23. august 2021 04:22
To: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Matthew Broadley (MAEY) <[email-masked]>; Marika Fujita <[email-masked]>
Subject: B20 recognition issue after FW update

Hi Josephine,

Good day.
Marika kindly reported me 4 cases where B20 not being recognized in PC after the latest FW update.
We are collecting necessary info aligning JIRA bug template. Will be coming back to you, but have you received a similar/same issue at your side?

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566