Subject: マイク故障
From: EPOS Global Support <[email-masked]>
Cc: Marika Fujita <[email-masked]>
Date: Thu, 29 Jul 2021 02:43:34 +0000

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Daisuke Murata, Jul 29, 2021, 2:43 UTC (private)

**Marika Fujita**​  Marika-san,
Could you attend this ticket? I have received a phone call from this customer. Think we need to proceed to RMA.
- Customer tested already with 2 PCs but the microphone audio is not recognized in any device.
- No physical damage --> possibly internal defect.

Daisuke

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!*** Hsatoppe8797 was not signed in when this comment was submitted. Learn more ***!

Hsatoppe8797, Jul 28, 2021, 8:06 UTC

2021/04/18にAmazon からEPOSさんのPC 8 USBのヘッドセットを購入しました。
マイクが故障してしまったため、修理をお願いいたします。
PC2台で試しましたが、発話した内容が聞こえません。
（ボイスレコーダーでも、Teamsでも、マイクは認識していますが、発話した音声が再生、もしくは相手側に聞こえない状態です。）

Attachment(s):
Amazon.co.jp_-_注文番号_503-9613091-2597401[1].pdf - https://eposaudio.zendesk.com/attachments/token/E4YBDVhKgN6VFdhhvkNnI6yze/?name=Amazon.co.jp_-_%E6%B3%A8%E6%96%87%E7%95%AA%E5%8F%B7_503-9613091-2597401%5B1%5D.pdf

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