Subject: Re: New RMA inquiry request - 161249 SJP000002411
From: Marika Fujita <[email-masked]>
To: "Naoko Matsumoto, NKMT" <[email-masked]>
Date: Mon, 19 Jul 2021 01:09:08 -0700 (MST)

Naoko-san 

お疲れ様です、藤田です。 
こちらこそいつもありがとうございます！ 

キャノン様に確認しましたところ、下記4点が入っていることが分かるように記載をして頂ければ、 
同じ出荷番号で送っても問題ないとのことでございました。 
( SJP000002411 - RMA#161249, SJP000002398 - RMA# 160590, SJP000002403 - RMA# 159503 & SJP000002407 - RMA# 161495) 

お手数をおかけしますが、どうぞよろしくお願いいたします！ 

藤田 

From: "Naoko Matsumoto, NKMT" <[email-masked]> 
To: "Marika Fujita" <[email-masked]> 
Sent: Monday, July 19, 2021 4:06:29 PM 
Subject: FW: New RMA inquiry request - 161249 SJP000002411 

Marika-san, 

お疲れ様です！ 

お手数ですが、以下ご確認いただきご対応の可否をご返信いただけますか？ 

ご迷惑をおかけしまして申し訳ありませんが、よろしくお願いいたします。 

いつもありがとうございます！ 

Kind regards, 

Naoko Matsumoto 

Customer Service 

EPOS Japan 

From: EPOS Customer Service APAC <[email-masked]> 
Sent: Monday, July 19, 2021 3:14 PM 
To: SeCom DK Gaming Help <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]> 
Cc: EPOS JP Customer Service Japan <[email-masked]> 
Subject: RE: New RMA inquiry request - 161249 SJP000002411 

Hi team, 

Please be informed that this request will be shipped with other requests (SJP000002398 - RMA# 160590, SJP000002403 - RMA# 159503 & SJP000002407 - RMA# 161495) 

for Canon Marketing Japan. 

Since the delivery address is the same, our warehouse arranged these 4 requests in 1 shipment even though the delivery contact is different. 

The tracking number is 5252 3919 3963 . It will be shipped tomorrow so the TN will be available after tomorrow night. 

Will you please inform the delivery contact that his request product will be found in the shipment, attn to Takamitsu Yamauchi ? 

We are very sorry for the inconvenience caused. 

Kind regards, 

Naoko Matsumoto 

Customer Service 

EPOS Japan 

From: EPOS JP Customer Service Japan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 14, 2021 6:22 PM 
To: SeCom DK Gaming Help < [ mailto:[email-masked] | [email-masked] ] >; Matthew Broadley (MAEY) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS JP Customer Service Japan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 161249 SJP000002411 

Hi team, 

Warranty SO# SJP000002411 entered. 

Kind regards, 

Naoko Matsumoto 

Customer Service 

EPOS Japan 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 14, 2021 5:43 PM 
To: EPOS JP Customer Service Japan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 161249 SJP000002411 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remark: Product will not be returned. 

Company Name: Canon Marketing Japan Inc. 

Name : Hideo Konishi 

Phone : +81367199762 

Email :[email-masked]​ ​ 

Address line 1 : 16-6 Konan 2-chome 

Address line 2 : 

Postal Code : 108-8011 

City : Minato-ku 

State/Province : Tokyo 

Country : APAC::Japan 

Products and quantities 

Article nr. (Quantity) : 

Article nr. for replacement: 1000237(1) 

Article nr. for return: - 

Process : gaming_warranty_snow 

Stock location : gaming_warranty_main 

Is This a Warranty : 1 

 Conversation ID: 8fcb31d3-e47f-11eb-a257-df3ce3615c56 8fcb31d3-e47f-11eb-a257-df3ce3615c56 7f8600d