Subject: Gaming meeting minutes - July 1st
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Yoshiyuki Monobe (YOMO)" <[email-masked]>, "Kei Arakawa (KEAK)" <[email-masked]>
Cc: Marika Fujita <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 1 Jul 2021 09:37:35 +0000

Dear all,

Thank you very much for your participation to the bi-weekly meeting earlier.

Here's the meeting minutes.

  *   Warehouse and shipping/delivery charge settlement issue with Sennheiser

?  Osaka depot will officially be closed sometime around July 7th, but this may be subject to change based on the feedback from Customer Service.

?  Monobe-san/myself agreed that I will be preparing the shipping label and send it to Sennheiser so that Sennheiser does not have to pay shipping cost in advance when redirecting wrongly sent EPOS products, either to our Osaka dept or a new warehouse.

?  GS team/Sara might get the agreement sometime soon and finalize the contract. Will keep you all posted on the progress.

  *   GSX 300 volume knob issue --> volume or the knob movement does not sync to the actual volume in PC.

?  Marika-san/myself collecting the previous tickets that have been raised from customers. --> #154512 is the case I attended in June.

?  Monobe-san has some defective GSX 300 in the office. Monobe-san/myself will have time to see if the issue persists.

?  If necessary, raise the JIRA/Quality case and send those devices to HK to further investigate the issue.

No particular issue for new products, H3 or B20, this week.

Thanks!

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566