Subject: 152104 - Tangling case we talked about yesterday
From: "Daisuke Murata (DIUM)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 3 Jun 2021 09:07:55 +0000

Heta,

Good day to you!
This is regarding the ticket we talked about yesterday, the tangling cable case.
#152104 seems the customer could not take a phone call from us, but with the help of Marika customer shared us with more pictures where you can see the tangle cannot be fixed clearer now...

Purchase date is 5/25 and it has only been a week or so. Could you have a look and help to approve RMA?
Thank you very much!

Daisuke Murata
Technical Support Specialist
EPOS Japan
Mobile: 080-5105-4566