Subject: GSP 370, dongle version cannot be updated via Gaming Suite
From: EPOS Global Support <[email-masked]>
Cc: Matthew Broadley <[email-masked]>, Marika Fujita <[email-masked]>
Date: Thu, 06 May 2021 06:20:56 +0000

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You are registered as a CC on this support request (146344). Reply to this email to add a comment to the request.

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Daisuke Murata, May 6, 2021, 6:20 UTC

佐藤様

お世話になっております。先日はEPOS Global Supportにお問い合わせ頂きましてありがとうございます。ご連絡が遅くなってしまい大変申し訳ないことです。

社内確認を続けておりますが内部不良の可能性が高い為、交換手配とさせて頂ければと思います。
お手数ですが、ご購入時のレシート（スクリーンショット等）と、ご住所をご教示頂けますでしょうか。

何卒宜しくお願い致します。

村田

We hope you have a nice day!

Kind regards,

**Daisuke Murata
EPOS Global Technical Support**

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Daisuke Murata, Apr 30, 2021, 8:00 UTC (private)

GSP 370- Stand Alone Forced update
**Marika Fujita**​  **Matthew Broadley**​  Found this solution, but the link to the file is not valid anymore so not too sure if this could be of help.

GSA 370 dongle itself is not being detected in Gaming Suite and cannot be updated. Customer tried troubleshooting by right-clicking from Gaming Suite icon in the taskbar, but neither it worked. Customer purchased GSP 370 last June so warranty should be effective. (not yet provided though)

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Daisuke Murata, Apr 30, 2021, 4:39 UTC (private)

Request #146349 "New ticket from +818057481359" was closed and merged into this request. Last comment in request #146349:

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Daisuke Murata, Apr 30, 2021, 4:37 UTC (private)

Request #146055 "+818057481359 called and left a ..." was closed and merged into this request. Last comment in request #146055:

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Daisuke Murata, Apr 30, 2021, 2:42 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/6c33dfaa2860477f8c8a8ab735630d5e/recordings/0.mp3
Call duration: 442
Description:

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Daisuke Murata, Apr 30, 2021, 2:34 UTC (private)

ring group :japan_gaming
contact number :  +818057481359
duration : 
status :

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