Subject: Fwd: Nosurvey tag in tickets
From: Pritish Nandi <[email-masked]>
To: Marika Fujita <[email-masked]>
Date: Wed, 21 Apr 2021 00:01:22 -0700 (MST)

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Wednesday, April 21, 2021 11:43:18 AM 
Subject: Nosurvey tag in tickets 

Hi Pritish, 

I noticed that in the past two weeks Marika has closed many tickets that have the nosurvey tag attached to them, and hence they are excluded from the satisfaction survey. These seem to be normal tickets that shouldn’t be excluded from CSAT. 

Could you please review these tickets and address this with Marika. 

#143656 Closed as SPAM, but seems to be a genuine ticket 

#142759 Closed as SPAM, but seems to be a genuine ticket 

#143308 Closed as SPAM, but seems to be a genuine ticket 

#142123 Ticket was changed to the SPAM form and back to CC&O form 

#142076 Closed by merge, but it is not a duplicate 

#143294 Closed with the non CCO macro, but product is EXPAND 80 

#142424 Closed with the non CCO macro, but product is GSX 300 

#141099 Closed with the non CCO macro, but product is PC 8 USB 

#141060 Closed with the non CCO macro, but product is GSP 370 

#140442 Closed with the non CCO macro, but product is ADAPT 660 

#138648 Closed with the non CCO macro, but product is GSX 300 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio?lang=da ] [ https://www.linkedin.com/company/eposaudio/mycompany/ ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]