Subject: RE: PC 8 USBのクレームについて
From: "Kei Arakawa (KEAK)" <[email-masked]>
To: Marika Fujita <[email-masked]>
Date: Thu, 15 Apr 2021 04:52:48 +0000

藤田さん

お疲れさまです。
ありがとうございます。

よろしくお願いいたします。

荒川

Best regards,
Kei Arakawa
ACCOUNT MANAGER​​

EPOS Japan K.K. · ​Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan
<https://www.eposaudio.com/en/dk>

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From: Marika Fujita <[email-masked]>
Sent: Thursday, April 15, 2021 11:11 AM
To: Kei Arakawa (KEAK) <[email-masked]>
Subject: Re: PC 8 USBのクレームについて

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

EPOS Japan
荒川さん

お疲れ様です。グローバルサポートの藤田です。

かしこまりました。その旨もJosephineに伝えてみますね。
どうぞよろしくお願い致します。

藤田
________________________________
From: "Kei Arakawa, KEAK" <[email-masked]<mailto:[email-masked]>>
To: "Marika Fujita" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 15, 2021 10:11:20 AM
Subject: RE: PC 8 USBのクレームについて

藤田さん

お疲れさまです。
本件に関しての暫定対策と恒久対策がどうなるかわかりませんが、私見として今後同じクレームが発生した場合の対応（逃げ道(笑)）として、PC-8-USB製品ページのどこかに「PC-８－USBの製品パッケージには取扱説明書とクイックガイドは同梱されていません。」を追加してほしいです。

https://www.eposaudio.com/ja/jp/gaming/products/pc-8-usb-voice-over-ip-headset-504197<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fja%2Fjp%2Fgaming%2Fproducts%2Fpc-8-usb-voice-over-ip-headset-504197&data=04%7C01%7Ckeak%40eposaudio.com%7C2cf422a3d1a44b3f75b408d8ffb3b419%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C1%7C637540494584092334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Zd0E%2BXuPWHsBLoxc0QB%2FmYCMcAtthvO0xzOfssIjEH8%3D&reserved=0>

よろしくお願いいたします。

荒川

Best regards,
Kei Arakawa
ACCOUNT MANAGER​​

EPOS Japan K.K. · ​Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ckeak%40eposaudio.com%7C2cf422a3d1a44b3f75b408d8ffb3b419%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C1%7C637540494584102289%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9dNJGKByK9iKhX%2BbUdKyTv52iEXXiy28kVoiIXoOv9Q%3D&reserved=0>

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From: Kei Arakawa (KEAK)
Sent: Wednesday, April 14, 2021 1:36 PM
To: 'Marika Fujita' <[email-masked]<mailto:[email-masked]>>
Subject: RE: PC 8 USBのクレームについて

藤田さん

お疲れさまです。
チケットあげていただきありがとうございました。

引き続き、よろしくお願いいたします。

荒川

Best regards,
Kei Arakawa
ACCOUNT MANAGER​​
EPOS Japan K.K. · ​Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ckeak%40eposaudio.com%7C2cf422a3d1a44b3f75b408d8ffb3b419%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C1%7C637540494584132161%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fblqScdOSTXp%2BS529nUivJrzzI3FWqMfvekF8U3uYr0%3D&reserved=0>

​
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From: Marika Fujita <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 1:18 PM
To: Kei Arakawa (KEAK) <[email-masked]<mailto:[email-masked]>>
Subject: Re: PC 8 USBのクレームについて

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

EPOS Japan
荒川さん

お疲れ様です。グローバルサポートの藤田です。
写真をお送り頂きましてありがとうございます。

チケット番号142718を作成いたしました。
担当に確認中なので、アップデートがございましたらチケットからご連絡致しますね。

どうぞよろしくお願い致します。

EPOSグローバルサポート
藤田
________________________________
From: "Kei Arakawa, KEAK" <[email-masked]<mailto:[email-masked]>>
To: "Marika Fujita" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 14, 2021 12:36:22 PM
Subject: PC 8 USBのクレームについて

藤田さん

お疲れさまです。
先程はありがとうございました。
添付にて、PC 8 USBの製品パッケージ画像を送ります。

私がオフィスにあるサンプルを確認したところ、本モデルに同梱されている印刷物は“Safety Guide”だけで、
取扱説明書とクイックガイドはないようです。

尚、キャノンからの問い合わせ内容は、以下の通りです。
―――――――――――――――――――――――――――――――――――――――――――――――――

EPOS

　荒川様

お世話になっております。キヤノンマーケティングジャパン(株) 与倉です。

ヨドバシでPC-8-USBを購入されたお客様より、安全ガイドに

「取扱説明書、安全ガイド、クイックガイド（付属）すべてをよく読んでください」

と記載があるが、取扱説明書が付属されていないとのクレームが入っています。

そもそもVoIP製品に取扱説明書は付属されているのでしょうか？

確認のうえご回答下さい。

安全ガイド

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ファクトシート

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――――――――――――――――――――――――――――――――――――――――――――――――

よろしくお願いいたします。

荒川

Best regards,
Kei Arakawa
ACCOUNT MANAGER​​

EPOS Japan K.K. · ​Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ckeak%40eposaudio.com%7C2cf422a3d1a44b3f75b408d8ffb3b419%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C1%7C637540494584171983%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rrwsTfbsDa%2FkfVzHkoXLvtePgpvAYllNbQ3qi2Ibq5k%3D&reserved=0>

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