Subject: RE: Case# 122785 - Status
From: "Vamsy Maddipati (VAMM)" <[email-masked]>
To: Marika Fujita <[email-masked]>, "Kensuke Kamata (KKKA)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Hiroshi Nick Murata (HIMR)" <[email-masked]>
Date: Wed, 10 Feb 2021 08:17:32 +0000

Dear Kamata,

Thank you for the video. The language is fine, most of it is self-explanatory. I can see that the headset button on the deskphone is not activated which explains the no
call control for you.

We will discuss again in our meeting today.

Best regards,
Vamsy

From: Marika Fujita <[email-masked]>
Sent: 10. februar 2021 08:13
To: Kensuke Kamata (KKKA) <[email-masked]>
Cc: Vamsy Maddipati (VAMM) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Hiroshi Nick Murata (HIMR) <[email-masked]>
Subject: Re: Case# 122785 - Status

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Kamata san,

I'm sorry to inform you that I cannot access the link and the error message shows below:

But I will try my best to support you today.

Thank you!

Best regards,
Marika
________________________________
From: "kkka" <[email-masked]<mailto:[email-masked]>>
To: "Vamsy Maddipati, VAMM" <[email-masked]<mailto:[email-masked]>>
Cc: "srak" <[email-masked]<mailto:[email-masked]>>, "hnyr" <[email-masked]<mailto:[email-masked]>>, "Marika Fujita" <[email-masked]<mailto:[email-masked]>>, "Hiroshi Nick Murata, HIMR" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 10, 2021 2:37:08 PM
Subject: RE: Case# 122785 - Status

Hi Vamsy,
Last time I recorded the video (NEC DT900 + CEHS-NEC02). So I want to confirm the video at today's meeting.
Please download from the link below.

[フォルダー のアイコン]https://demant-my.sharepoint.com/:f:/g/personal/kkka_eposaudio_com/EieUyUy2BNNJskLKbC7XPskBrOynr78huPb0KetvttdQBA?e=kpK55d<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant-my.sharepoint.com%2F%3Af%3A%2Fg%2Fpersonal%2Fkkka_eposaudio_com%2FEieUyUy2BNNJskLKbC7XPskBrOynr78huPb0KetvttdQBA%3Fe%3DkpK55d&data=04%7C01%7Cvamm%40eposaudio.com%7Cdf06caaea0bf409bb5bf08d8cd934671%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637485379729593650%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=QJou8%2BMeXjHsq7CDo4RUgwIx7%2BzAXaBburnkBt7zlkw%3D&reserved=0>

Marika-san,
Sorry, the Videos language is Japanese, so I would appreciate if you help to translate.

Thanks,

Best regards,
Kensuke Kamata
Sales Leader Enterprise Solutions
M +81 90 4911 9507
EPOS Japan K.K. - Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan

From: Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 5:02 PM
To: Kensuke Kamata (KKKA) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Marika Fujita <[email-masked]<mailto:[email-masked]>>; Hiroshi Nick Murata (HIMR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Case# 122785 - Status

Hi Kamata,

Yes, that is fine with me. Let’s talk then.

Thank you,
Vamsy

From: Kensuke Kamata (KKKA) <[email-masked]<mailto:[email-masked]>>
Sent: 9. februar 2021 03:10
To: Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Marika Fujita <[email-masked]<mailto:[email-masked]>>; Hiroshi Nick Murata (HIMR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Case# 122785 - Status

Hi Vamsy,
Thank you for your support.
Yes, we have a call . How about tomorrow 6PM (Japan time) ?

Thanks,

Best regards,
Kensuke Kamata
Sales Leader Enterprise Solutions
M +81 90 4911 9507
EPOS Japan K.K. - Solid Square West Tower 16F · 580 Horikawacho · Kawasaki · Japan

From: Vamsy Maddipati (VAMM) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 8, 2021 7:17 PM
To: Kensuke Kamata (KKKA) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Marika Fujita <[email-masked]<mailto:[email-masked]>>; Hiroshi Nick Murata (HIMR) <[email-masked]<mailto:[email-masked]>>
Subject: Case# 122785 - Status

Dear Kamata,

I have heard from Marika that setting the CEHS-NEC 02 cable with DT 900 did not work.

Can we schedule a video call and look into together? I would like to see the behavior to understand more about the issue.

Best regards​​
Vamsy Maddipati
Product Expert
Global Support and Service
+45 2552 5134
+45 7242 0907
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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