Subject: SDW 5015, DT400 DTZ(XD)W-2Y(WH), No power on the base station even switch is turn on.
From: EPOS Global Support <[email-masked]>
Cc: Sara Aknooni <[email-masked]>, Heta Nyrhinen <[email-masked]>, Yamamoto <[email-masked]>, Marika Fujita <[email-masked]>
Date: Mon, 08 Feb 2021 08:57:14 +0000

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Vamsy Maddipati, Feb 8, 2021, 8:57 UTC (private)

**_NEXT ACTION_**

**What**: Created the quality case and Filip agreed to investigate on Wednesday.
**Who**: Quality
**When**: 10/02/2021​

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Vamsy Maddipati, Feb 1, 2021, 9:32 UTC (private)

**_NEXT ACTION_**

**What**: Kamata posted the headsets to DK. They are on their way. I will check on 03/02/2021.
**Who**: Vamsy
**When**: 03/02/2021​

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Marika Fujita, Jan 27, 2021, 2:59 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Mitsuwa
**Contact person**: Hiroshi Nick Murata
**Email**: [email-masked]
**Product name**: SDW 5015
**Number of Products**: 2
**Sales Opportunity Size in Headsets**: 0
**Environment**: Deskphone
**Issue**: No power on the base station even switch is turn on.
**Current status**:
Murata san from EPOS Japan informed below:
JADE of our distributor in Japan showed huge concerns and they do not have a confidence to keep selling this product as is until all issues are resolved.

- Purchased 9 units last May 2019, after several months usage, one of base units is dead. No power even switch is one. In Jan, they found same problem on another one unit.
- Mr.Kamata has one unit, and another is being sent to us.
- Two units will be sent to Denmark for FA.
- Desk phone model :  NEC DT400 DTZ(XD)W-2Y(WH)

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Vamsy Maddipati, Jan 26, 2021, 12:10 UTC (private)

Hi **Marika Fujita**​ ,

Could you please ask for the desk phone model?

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Marika Fujita, Jan 26, 2021, 0:39 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Mitsuwa
**Contact person**: Hiroshi Nick Murata
**Email**: [email-masked]
**Product name**: SDW 5015
**Number of Products**: 2
**Sales Opportunity Size in Headsets**: 0
**Environment**: Deskphone
**Issue**: No power on the base station even switch is turn on.
**Current status**:
Murata san from EPOS Japan informed below:
JADE of our distributor in Japan showed huge concerns and they do not have a confidence to keep selling this product as is until all issues are resolved.

- Purchased 9 units last May 2019, after several months usage, one of base units is dead. No power even switch is one. In Jan, they found same problem on another one unit.
- Mr.Kamata has one unit, and another is being sent to us.
- Two units will be sent to Denmark for FA.

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