Subject: RE: Issues discussed today
From: "Yoshiyuki Monobe (YOMO)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Kei Arakawa (KEAK)" <[email-masked]>, "[email-masked]" <[email-masked]>, akihiko.yamamoto <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Mon, 8 Feb 2021 03:10:15 +0000

Josephine-san

That is great!
Can we translate into Japanese, and update FAQ with the workaround or post the workaround solution to product site in Japanese. Then, we can minimize questions and also have better review score.

Regards
Yoshi

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: Friday, February 5, 2021 6:35 PM
To: Yoshiyuki Monobe (YOMO) <[email-masked]>; Kei Arakawa (KEAK) <[email-masked]>; [email-masked]; akihiko.yamamoto <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: RE: Issues discussed today

Hi All,

Regarding the GTW 270 Hybrid low volume issues, we have a workaround.

  1.  Clear pairing list: Put earbuds into charge case, close lid and press & hold case button for 10 sec.
  2.  Re-pair earbuds to dongle (put dongle into pairing, by plug into gaming device, press & hold dongle button for 3 seconds)

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fjp%2Fgaming%2Fproducts%2Fgsp-602-1000414&data=04%7C01%7Cyomo%40eposaudio.com%7C3313a078c2de4a9876fa08d8c9b95a9f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637481145252352236%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D7H18GRrN%2FTykwOi3XI2eJSBOblmf82qEL5JxENb%2F1E%3D&reserved=0>

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From: Yoshiyuki Monobe (YOMO) <[email-masked]<mailto:[email-masked]>>
Sent: 29. januar 2021 01:30
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Kei Arakawa (KEAK) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Yamamoto, Akihiko <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Issues discussed today

Josephine-san

Thank you for minutes.
It helps. Talk to you soon.

Regards
Yoshi

From: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 29, 2021 12:07 AM
To: Yoshiyuki Monobe (YOMO) <[email-masked]<mailto:[email-masked]>>; Kei Arakawa (KEAK) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Yamamoto, Akihiko <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Issues discussed today

Hi all,

Thank you all for your time earlier today.

Below are points we discussed in today’s meeting:

  1.  GSP 370 firmware update: GSA 370 dongle bricks after or during the firmware update

This issue is happening because customers put the wrong firmware in the dongle and the only way to recover the dongle is by using the stand alone tool. Tools shared with Yama and Marika.

  1.  GTW 270 Hybrid, low volume issue- Escalate to Andreas.
  2.  GTW 270 dongle FAQ to published in a easily viewable place in the website
  3.  Asked Marika to create new tickets for Sales Team Questions/enquiries.
  4.  Automatic follow up emails are sent in English to Japanese customers. This should be stopped or automatic emails should be written in Japanese.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fjp%2Fgaming%2Fproducts%2Fgsp-602-1000414&data=04%7C01%7Cyomo%40eposaudio.com%7C3313a078c2de4a9876fa08d8c9b95a9f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637481145252402202%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Bq0BQYpxaY5eSLmu%2BJd45xw%2BArTFc2dK09zTcXYj2js%3D&reserved=0>

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