Subject: SDW 5015, Biztel, B-side cannot hear first few words from A-side
From: EPOS Global Support <[email-masked]>
Cc: Sara Aknooni <[email-masked]>, Heta Nyrhinen <[email-masked]>, Marika Fujita <[email-masked]>
Date: Wed, 03 Feb 2021 09:42:23 +0000

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Vamsy Maddipati, Feb 3, 2021, 9:42 UTC (private)

**_NEXT ACTION_**

**What**: FedEx tracking **772765269573** shows the expected delivery today. I will retrieve them later today.
**Who**: Vamsy
**When**: 03/02/2021​

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Vamsy Maddipati, Feb 2, 2021, 8:34 UTC (private)

**_CASE SUMMARY_**

**Company Name**: JA Union
**Contact person**: Kensuke Kamata (KKKA)
**Email**: [email-masked]
**Product name**: SDW 5015
**Number of Products**: 5
**Sales Opportunity Size in Headsets**: 0
**Environment**: Biztel
**Issue**: B-side cannot hear first few words from A-side
**Current status**:
- Purchased 5 units in Oct 2020. Customer press volume button (Up), the volume goes to max even customer hand off the button. Distributor exchanged  entire unit by brand new one. This is tracked under #125909
- The replaced unit (brand new one) is sent to customer, however, headset does not pick and transmit the first 2-3 words to far end caller when we talk.
- Kamata posted the headsets to HQ via
**Fedex Tracking#** **772765269573**

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