Subject: Issues discussed today
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Yoshiyuki Monobe (YOMO)" <[email-masked]>, "Kei Arakawa (KEAK)" <[email-masked]>, "[email-masked]" <[email-masked]>, "Yamamoto, Akihiko" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 28 Jan 2021 15:07:20 +0000

Hi all,

Thank you all for your time earlier today.

Below are points we discussed in today’s meeting:

  1.  GSP 370 firmware update: GSA 370 dongle bricks after or during the firmware update

This issue is happening because customers put the wrong firmware in the dongle and the only way to recover the dongle is by using the stand alone tool. Tools shared with Yama and Marika.

  1.  GTW 270 Hybrid, low volume issue- Escalate to Andreas.
  2.  GTW 270 dongle FAQ to published in a easily viewable place in the website
  3.  Asked Marika to create new tickets for Sales Team Questions/enquiries.
  4.  Automatic follow up emails are sent in English to Japanese customers. This should be stopped or automatic emails should be written in Japanese.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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